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Wuomabros Oy – ONLINE STORE terms and conditions
Payment Methods
Private customers can pay for their orders using the available payment methods in the shopping cart.
Business customers can also apply for invoicing by registering as a customer in the online store.
Payment service provider
The payment processing service is provided by WooCommerce in cooperation with Finnish banks and financial institutions. WooCommerce will appear as the recipient of the payment on your bank statement or credit card bill and will forward the payment to the merchant. In case of complaints, please contact the product supplier primarily.
Shipping fee
Packaging and shipping costs depend on the product, the quantity of items ordered, and the delivery location, and are automatically added to the total amount of the order.
Deliveries
We will send the ordered products by post or freight delivery as soon as possible. The normal delivery time is 3-5 weeks from the order date, with force majeure reservations. The customer is required to immediately check the shipping packaging and product for any transport damages upon receipt and report any discrepancies to our customer service within 3 days of receiving the goods. Complaints about product quality or other issues must be made no later than 8 days after receiving the goods.
Insurance
Deliveries are the customer’s responsibility. We insure shipments only upon the buyer’s request and at their expense.
Product return policy and order cancellation
The buyer must always agree on the return with Wuomabros Oy’s sales team before returning the product. If Wuomabros Oy accepts the product return, the product must be returned unused and in its original packaging within 14 days of receiving the product.
No right of return and/or cancellation is granted for products that are ordered, customized, or made according to the customer’s chosen color and material options, once the production of the product has begun or the purchase order for the product to be obtained for the customer has been sent to the subcontractor or supplier.
The buyer is fully responsible for the cost of returning the product. The packaging of the returned product is the sender’s responsibility. Products must be carefully packed to prevent damage during transport. Wuomabros Oy is not responsible for any damage to returns that are poorly packaged. Costs incurred due to errors on the customer’s part will be charged to the customer.
For used products, we charge a case-by-case return deduction, which is at least 10% of the product’s original price. In return cases, the refund will be processed using the payment method used for the order.
Correction of product defects
If the delivered product is damaged, you can file a defect report. Wuomabros Oy reserves the right to correct the defect. Depending on the nature and quality of the defect, it will be addressed by providing a reasonable discount or delivering a replacement product. The maximum compensation for the defect is the price of the order. Wuomabros Oy is not responsible for any direct or indirect damages or loss of earnings caused by the defect.
Warranty
We provide a minimum one-year warranty on all products we supply, covering any manufacturing or material defects. In cases where the warranty period is longer, a separate mention will be made in the product brochure or installation instructions. The warranty does not cover damages caused by normal wear and tear or incorrect use of the supplied products.
Changes
Our price list is valid until further notice. Due to potentially fluctuating exchange rates or increased raw material or labor costs, we reserve the right to adjust our prices if necessary. Additionally, we reserve the right to make technical changes and improvements to the products.
Tavaran omistus
The seller retains ownership of the goods until the payment for the goods and delivery has been fully made.
A confirmation of the order will be sent to the buyer for each order.
The colors of the products in the images may differ from the original products. This is due to technical reasons such as display color settings, digital image processing, etc.
Helsinki, 2nd December 2024
Wuomabros Oy
Lautatarhankatu 10
00580 Helsinki
Business ID: 2946360-7
Tel: +358 293700665
[email protected]